not connect wifi

[akiute]

hi

my mk12 (new, bought today) not connect to wifi. I have installed the last firmware but isn´t working.

All my devices are connected to wifi correctly.

any idea?

thanks

[Ruby]

Can not open the wifi on? or can not connectting your router???or others?

[akiute]

Hi,

can not connect to wifi.

mk12 can see the wifi and i can configure the security but when i want to connect, not connect. not error show

My router has 2,4ghz and 5ghz. Mk12 only see 2,4ghz

[akiute]

hi,

now i have a new mk12 changed by guarantee.

it´s update to last firmware.

now i can connect to wifi 2,4ghz but i can´t connect to wifi 5ghz. My apple imac and ipad are working with wifi 5ghz.

any idea?

thanks

regards